Imperial Freight Lines LLC

RUN, do not walk away from this company. Not a moving company, just a broker that sends out some small mover. They came with a truck too small to even hold what the quote said we had. After loading most of truck they said they would have to get another truck or just stop, and we would have to pay for that in addition. They just adding in more charges or said they will just stop. They ended up just driving away leaving some items. We ended up filing a formal complaint with DOT.

Move size: 3 Bedroom Home Service cost: $26000

These people are brokers, they are not a freight company. After they get your initial down payment (for doing next to nothing) they then contract with a local service to pick up your goods. Another contractor then moves your goods from warehouse to warehouse. Then another contractor receives your goods at the final warehouse and delivers them. The pick up and delivery people willtellyouImperial'spricequotewasfiguredincorrectly andtheywill charge you far more than what Imperial freight told you would be charged at pickup and delivery.

The contract, for 1501 - 2000 miles says estimated delivery 6-21 Business days. When you call to find your belongings.Customerservice at Imperial tells you the 6-21 days is from your expected delivery date, not from the time your goods are picked up. But there is nothing in the contract that states this. He just tells you, that's the way it's done.

Contact a legitimate moving company like Mayflower and get pricing and terms directly from them. Avoid these con artists called Imperial Freight Lines.

Move size: 2 Bedroom Home Service cost: $4300

Imperial Freight Lines

BEWARE, BEWARE, BEWARE, BEWARE. BEWARE!!!

Contracted with this company and shortly after signing the contract and deposit was taken out of my account things surrounding the move changed drastically. Bottom line, move was canceled due to escrow and then employment.

I immediately contacted Imperial Freight Lines asking to cancel the contract. I explained my situation and asked for a refund. That is when they said I needed to cancel within 48 hours of signing. I explained that I was told by the sales rep Zach that I would be able to change the move date, put my move on hold for 12 months or cancel the contract without penalty. The person I canceled my contract with, Daniel, was happy to tell me that was not going to happen. Daniel said that what Zach had told me was not true. He said that the hold could be up to 24 months (two years) but I will not get any kind of refund. I only had 48 hours to cancel the contract (2 days) .I asked that they do the right thing and refund my deposit. Again, NO!

After this exchange I looked into the Imperial Freight Lines LLC a little deeper than before, of course a little too late. I was told by the customer representative that the company is 10 years old, Veteran and family owned, they have done over 5,000 moves in 2021 alone. I found no evidence that any of those claims are true. The state of Florida says they do not have a business license to practice registered with them. The city of Lauderhill FL. (the company’s address) also does not have a business license registered. They do have electronic articles of organization for Florida Limited Liability Company filed with the state. Company origination date August 18, 2021.

I found no positive reviews for this company outside of what they have on their website. There BBB rating went from B- to C+ just since I started doing a deeper dive over the last few days. I also started feeling uneasy when immediately after I signed their estimate I could not get a return call from my Customer Rep. When I called and asked to be transferred to him they would not let me talk with him. Today you can get to their home page on their website but some links go to the Avada website builder that they used to create their “Wordpress” website.

I did not follow the suggestion of “Buyer Beware,” I entered into a contract with a company because of the story they told. I wanted to support a veteran owned company. I was foolish in my decision. In talking with them I found that the lack of honesty and ethics is why I am sharing my experience. I hope that no one else suffers at the hands of these people.

Tips

Only work with a carrier, they will not ask for money upfront.

They are to provide the FMCSA, “Your Rights and Responsibilities When You Move” (which is required by Federal Law) Imperial Freight Line LLC did not provide this.

Be sure that communications are open.

Read the contract in its entirety before signing. Do not take the sales rep at his/her word. All Companies. (Imperial even has a clause in their contract that says if you are harmed by them, you cannot tell anyone).

Let this be a cautionary tale.

Move size: 3 Bedroom Home Service cost: $8888

Movers missed their window, and imperial made no effort to communicate why. Move was far more expensive than estimated, they were literally 50% the actual price. Got stuck with an F rated mover who arrived to the move in location at 9 pm 2 days past their window, even factoring in the day-late arrival. The movers not complete the move (furniture not put together, lost pieces of furniture) and multiple fragile items were damaged. Not a word from Imperial, and they no longer accept our calls. DO. NOT. USE. Find a local mover that does long distance or cough up the amount for a trusted van line.

Move size: 3 Bedroom Home Service cost: $6200

Amount of money paid:

$1608

Commitment:

Imperial Freight Lines was paid a security deposit to move my boyfriend’s and my belongings from Chicago to California. They state business is conducted with a friendly attitude, making the experience smooth and “problem-free”. This was not the service I received, in fact, this experience caused an enormous amount of stress and caused several problems.

The company promised to have a set carrier, date, and time of the move BEFORE the moving window started- this claim has been recorded as all of their calls are recorded. This is where the service paid for has not been delivered. After countless attempts to make contact the week before my cross-country move, all trust and good faith were diminished. Imperial Fright Lines failed to address my concerns. These concerns were expressed in a variety of methods as I was desperate to get answers. My methods of outreach (see attached for details) were in the form of emails, text messages, voicemails, Facebook messages, and Instagram messages. When contact was made, I received contradictory information and was treated rudely. Once the moving window began and there was STILL no confirmation of a carrier, date, and time of my move, I sent an email officially canceling my move with Imperial Freight Lines and requested a full refund. NO attempts were made to rectify their shortcomings and I have not received a refund.

It’s shocking that a company can expect a customer to trust them with ALL of their possessions when they have poor communication skills and do not follow through with their guarantees.

Imperial Freight Lines only uses ACH payment- a former employee took a customer’s bank information and stole THOUSANDS OF DOLLARS. This company has a history of fraudulent actions- see linked video: https://youtu.be/NxgJusVKdos

Insight on how awful their service is:

I received a TEXT from the quality assurance expert for Imperial Freight Lines on Monday 6/20/22 at 6:32 AM notifying me that the appointment has been moved up to “today at 1:30 pm”.  I was told to make sure I was at home with a tape measure handy.  I kindly reminded him the appointment was for Tuesday 6/21/22 and that they are requiring me to change the appointment on a Federal Holiday.  (What if I wasn’t home?  It’s like an airline moving up their flight a day early and expecting people who purchased a ticket to be okay with that).

Move size: 2 Bedroom Home Service cost: $1600

What a horrible experience! Now I can't even get my belongings delivered! Price quoted was a joke! Upon pickup they added an additional 900.00. God only knows what the final delivery charge will be. I went with this company solely because of the military affiliation they brag about. When I called to voice concerns and displeasure I was told by the customer service rep (and I use that term loosely) that he would flag my account and if the manager DEEMED IT NECESSARY, someone would call me back. What a rip off! I would never recommend this company.

Move size: 3 Bedroom Home Service cost: $3800

They bait with a lowball estimate. Regardless of whatever your quote has and says, since the final mover is a different company. When you are out of options, they will hit you 3-5x the original quote even if you do everything by the book. It doesn't matter because the mover has no affiliation to the broker. They will simply give you a new quote. Try to avoid these scammers/brokers. No accountability and you will loose your deposit. Also, They have an extensive set of fake 5star reviews here.

Move size: Studio Service cost: $3400

SCAM! MISREPRESENTATION! PAY CLOSE ATTENTION to details this company is who will actually move your items BROKERS who farm out your job to people not qualified to even touch your items! PARTIAL LOAD DELIVERY, REMAINDER HELD IN HOSTAGE! I PAID IN CASH!!!! Added an additional $5000.00 to the original "binding quote" halfway through the packing of my home! We were on a deadline! Never call you back AFTER YOU HAVE PAID REQUIRED CASH OR THEY HOLD YOUR ITEMS / ALL STATE MOVERS ARE PART OF THIS MISERABLE COMPANY / RAT FECES ON MY FURNITURE UPON DELIVERY DAMAGED OR MISSING ITEMS go unnoticed. THE INSURANCE THEY PROVIDE DOES NOTHING! Do NOT use this company. Delivery dates are not accurate PROMISES ARE NOT AT ALL TRUE. I was told they would hold my hand till all was in place! Completely false, they took my cash, required more cash upon pick up and more cash upon partial load delivery! Why do they need cash anyway? Taxes?? I am disgusted and will file a formal complaint now.

Move size: 4 Bedroom Home Service cost: $140000

These people are scammers. If I could I would give them a big zero star. I beg anyone to stay away from this company. First of all they are brokers not a moving company. They sit in their office, find a shitty carrier to move your stuff cross county and get money without doing anything. They found Van Line Express Brand LLC (based in Texas) to move my stuff. My house belongings are picked up on December 6th and was told they would deliver it to my new home on the 11th. I also tipped the movers $60 each there was 3 of them. Today is January 4th and I haven’t heard a word from them. I call Imperial Freight Lines office and they tell me the same thing over and over again “it may take up to 21 days. You said on the new address first day of receiving your stuff is the 11th and add 7 to 21 business days on it. That’s when they will arrive to your new address. The carrier has a window of delivery until January 10th”. It means MORE THAN A MONTH AFTER THEY PICKED UP MY STUFF!!!OMG!!I was told at the beginning they would deliver my cargo within a week now its more than a month! I just can’t believe that!! I’ve been living in an empty house, spending money on the things that I already have. I had to purchase a new airbed, comforter, pillows, pan, utensils, cups, clothes, towels, etc. to survive at my new place while I have all these stuff already. Christmas is gone and I couldn’t even set up my tree and enjoy it, its all packed in the boxes.

Please and please don’t hire this company for your own sake. I did the biggest mistake of my life with hiring them. I don’t want anyone go through what I’m going through now. They are storing my stuff God knows where and not shipping it on the right time that I was promised. DON’T HIRE THIS COMPANY!! THEY ARE THE BIGGEST LIARS and SCAMMERS!!!

Move size: 1 Bedroom Home Service cost: $4000